Commercial Maintenance: Expectations vs. Reality

Owning or running a commercial property is a hands-on task, and it's vital to maintain it carefully and correctly. Effective commercial maintenance ensures the smooth functioning of your property, enhances its value and keeps your tenants satisfied and safe.

However, the gap between what property owners expect from maintenance services and the reality of what is delivered can often be significant. Understanding this disparity is crucial for making informed decisions about how to manage your commercial property effectively. In this guide, we will explore those disparities and provide you with the best possible solution.

For commercial property maintenance in Crawley, Horsham, or nearby areas, get in touch with us at 01293 320 806.


Commercial Maintenance Services

Maintaining a property’s value goes hand-in-hand with the condition of the building. If maintenance is neglected, you can expect the property to decrease in value, and costly, unforeseen jobs are likely to arise. Regular upkeep, timely repairs, and preventive measures are crucial to preserving the property's value. Moreover, a well-maintained property not only retains its value but can also appreciate over time, providing a significant return on investment.

Generating revenue is achieved by the rent you charge tenants to use your building as business premises. Generally speaking, the better the condition of your building, the more you can charge tenants. High-quality maintenance services ensure that your property remains in excellent condition, attracting and retaining tenants who are willing to pay a premium for a well-kept space. This, in turn, boosts your revenue stream and enhances your property’s reputation in the market.

For a commercial space to function and to safeguard your tenants' safety and security, numerous checks need to be done. These include regular inspections of electrical systems, plumbing, HVAC systems, structural integrity, and fire safety measures. Ensuring that these aspects are consistently monitored and maintained helps prevent accidents and liabilities, fostering a secure environment for tenants.

Expectations vs Reality

Finding a reputable company to manage your maintenance can be a minefield, and often expectations vs. reality can be two very different things. Many property owners expect seamless service, quick response times, and expert handling of all maintenance issues. However, the reality can sometimes fall short, with delayed responses, subpar work, and unexpected costs cropping up. This discrepancy between expectations and reality can lead to frustration and financial strain.

The HITS Advantage

By choosing HITS, you can be reassured that:

We are a professional, local company offering a complete package and project management

We're able to support you with all of your property requirements, whether it's ongoing maintenance to your office space or fully refurbishing your offices. Our comprehensive approach ensures that all aspects of your property are taken care of, providing you with peace of mind.

We have an extensive team of fully qualified and experienced specialists

Our team is equipped to handle a wide range of maintenance tasks, from routine inspections to major repairs, ensuring that your property remains in top condition. As well as offering a range of packages, we can also provide you with a service tailored to your needs. Customisation is key to meeting the unique requirements of each property and client, and we pride ourselves on our ability to deliver personalised solutions.

We offer a project management service to ensure that all works are going to plan

This means that you have one point of contact who will make sure that you get value for your money. Effective project management ensures that all maintenance activities are coordinated efficiently, minimising disruption to your tenants and operations.

We are fully accredited in all aspects of Health & Safety

Compliance with health and safety regulations is paramount, and our accreditation ensures that all our maintenance practices adhere to the highest standards, protecting both your property and your tenants.

We continually exceed our clients’ expectations. Our commitment to quality and excellence is reflected in the positive feedback we receive from our clients. You can check out our reviews here. Our reputation for reliability and superior service sets us apart in the industry.

Get in touch for commercial property maintenance

We are available throughout Crawley, Reigate, Horsham, and surrounding areas. Get in touch by calling us on 01293 320 806, or fill out this contact form. Whether you need routine maintenance, emergency repairs, or a complete refurbishment, HITS is your trusted partner in maintaining and enhancing your commercial property.